1. Orders & Shipping

Q: Where do you ship to?
A: We currently ship across Egypt and are working on expanding to more regions soon. Stay tuned!

Q: How long does shipping take?
A: Orders typically arrive within 2-5 business days depending on your location. You will receive a confirmation email with tracking details once your order has been dispatched.

Q: How much is the shipping fee?
A: Shipping fees vary based on location and will be displayed at checkout. We may offer free shipping on orders above a certain amount during special promotions.

Q: Can I modify or cancel my order after placing it?
A: Once an order is placed, we process it quickly to ensure fast delivery. If you need to modify or cancel your order, please contact our customer support within 2 hours of placing it.

2. Returns & Refunds

Q: What is your return policy?
A: For hygiene reasons, and according to Egyptian law for consumers, we do not accept returns or exchanges on underwear unless the product is damaged or an incorrect order was received.

Q: What should I do if I receive a damaged or incorrect order?
A: If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with your order details and photos of the issue. We’ll arrange a replacement or refund as soon as possible.

3. Product & Sizing

Q: How do I guarantee that the product is of good quality before buying?
A: We promise you a great product. From the unpacking to the material to the finishing we promise the best customer experience and we will always be looking to enhance everything as time goes by. We promise you'll get more than your money's worth at Hamimi.

Q: How do I choose the right size?
A: We offer a detailed size guide on our website with instructions on how to measure yourself for the perfect fit. If you're between sizes, we recommend sizing up for comfort.

Q: What fabrics do you use?
A: We prioritize soft, breathable, and high-quality fabrics that feel great on the skin and provide all-day comfort whether it being premium cotton or premium lace.

Q: How should I care for my Hamimi underwear?
A: To maintain the quality of your lingerie:

• Hand wash or use a delicate machine wash cycle.
• Use cold water and mild detergent.
• Avoid bleach and fabric softeners.
• Air dry to preserve elasticity and softness.

  4. Payments & Discounts

  Q: What payment methods do you accept?
  A: We accept credit/debit cards, cash on delivery (COD). Payment details will be displayed at checkout.

  Q: Do you offer discounts or promotions?
  A: We already try to keep our prices affordable to our customers while pushing our quality as high as possible, however, occasionaly we provide discounts as a way to give back to our customers. Follow us on social media or subscribe to our newsletter to stay updated on exclusive offers. And since you're here then use code FAQREADER to get a 5% discount.

  5. Social Responsibility & Brand Values

  Q: What is the 1% for Women initiative?
  A: We donate 1% of all sales to women’s charities in Egypt, supporting initiatives that empower and uplift women in need.

  Q: How is Hamimi different from other lingerie brands?
  A: Hamimi is all about effortless comfort, inclusive sizing, and premium quality—designed for real women. Our focus is on everyday wear, not just fashion, ensuring you feel confident and comfortable in your own skin.

  6. Contact & Support

  Q: How can I contact Hamimi?
  A: You can reach our customer support via:

  • Email: Hello@hamimi.co
  • WhatsApp: +201007695405
  • Social Media DMs

  Our team is available Sunday - Thursday from 10 AM to 6 PM.